Eric Langheinrich is the CEO of Unspam. Mr. Langheinrich brings his technical expertise in electronic marketing and providing cost-effective system design, regulatory compliant solutions, systems integration and administration to our team. Mr. Langheinrich is an expert in managing both state and Federal do-not-call lists and brings that experience to his role in creating do-not-email systems.
In addition, he has extensive experience managing high-traffic call center systems. He adds over ten years of experience with extensive knowledge of enterprise class computer systems.
In addition to formal classroom training, he designed, built, and maintained enterprise class database-driven outbound dialing systems, supporting over five thousand agents in both the United States and the United Kingdom.
For seven years, he worked for Discover Financial Services, Inc. architecting solutions to complex compliance guidelines for the Marketing, New Accounts and Collections business groups. In this experience he helped manage one of the busiest call centers in North America, developing the compliance engine to meet state-mandated Do Not Call lists as well as internal Do Not Call requests, which served as the foundation to comply with the federal Do Not Call list regulations.
Mr. Langheinrich developed an intra-day compliance engine, helping ensure that Discover Financial Services' Collections Department met national and state compliance regulations. While with Discover, he also coordinated technical and business initiatives including full system rollouts of more than 2000 workstations, desktop conversions from OS2 to Windows NT, and numerous outbound dialing system upgrades and rollouts. He has managed, implemented and supported large-scale NT and UNIX network environments.
Mr. Langheinrich serves on the Concerto Users Group enhancement committee, is a Concerto Software super user, and is MCSE certified. He was the recipient of three President's Plate awards while working with Discover. Mr. Langheinrich has also been accredited as a privacy professional by the IAPP.